Question

Patient representative or advocate

(sometimes called an ombudsperson)
(responds personally to complaints from patients and their families. Often, patients and their families are looking for nothing more than an explanation of an adverse occurrence or an apology for a mistake or misunderstanding. Patient representatives are able to handle minor complaints and to seek remedies on behalf of patients. )

Answer 1

A patient representative or advocate, sometimes called an ombudsperson, responds to complaints from patients and their families. They handle minor complaints, seek remedies on behalf of patients, and provide explanations or apologies when necessary.

Step-by-step explanation:

A patient representative or advocate, sometimes called an ombudsperson, is an individual who personally responds to complaints from patients and their families. They handle minor complaints and seek remedies on behalf of the patients. Patient representatives help provide explanations for adverse occurrences or offer apologies for mistakes or misunderstandings. They play a crucial role in addressing the concerns and needs of patients and their families.