Final answer:
Crystal has legitimate power due to her position as CEO, respected by employees who recognize her authority. She may face challenges if employees question the legitimacy of her authority or if her leadership style does not align with their values and motivational drivers.
Step-by-step explanation:
Crystal, the CEO of Down Home Fashion, has legitimate power at work. Employees are likely to do what Crystal says because she has formal authority within the organization, which is derived from her position as the CEO. Legitimate power means that subordinates recognize her authority to make decisions and lead the company.
Crystal is likely to have difficulty using her power if employees do not believe in the legitimacy of her authority, if there is a lack of trust and respect, or if her decisions and leadership style are not aligned with the values and goals of the employees.
Another scenario where Crystal might struggle to exercise her power effectively is if she employs a transactional leadership style—a system where rewards and punishments are used to motivate employees—if the employees are more driven by intrinsic motivation and the organization could benefit more from a transformational leadership style.