Final answer:
A process map, also known as a flowchart, is a visual representation of the steps involved in a process. In Six Sigma, process maps are used to analyze and improve business processes.
Step-by-step explanation:
A process map, also known as a flowchart, is a visual representation of the steps involved in a process. In Six Sigma, process maps are used to analyze and improve business processes. The purpose of a process map is to provide a clear and structured overview of the process, making it easier to identify inefficiencies, bottlenecks, and areas for improvement.
Process maps in Six Sigma typically use symbols to represent different steps in the process, such as boxes for tasks, diamonds for decisions, and arrows for flow. By mapping out a process, teams can identify areas of waste, streamline the workflow, and implement changes to improve efficiency and reduce defects.
For example, imagine a manufacturing process where raw materials are received, inspected, processed, and shipped to customers. By creating a process map, the team can visually see the sequence of steps and identify potential bottlenecks or delays. They can then analyze each step in detail, measure performance, and identify areas for improvement, such as reducing inspection time or optimizing production flow.