Final Answer:
The answer is (a) approve, change, or resolve incidents and requests.
can be assigned permissions to:
Step-by-step explanation:
In the context of IT service management, incidents and requests are common occurrences that require attention and resolution. Incidents are unplanned interruptions or disruptions to IT services, while requests are service requests made by users for new or modified IT services. To ensure that these incidents and requests are properly addressed, it is important to have a clear understanding of who has the authority to approve, change, or resolve them.
In ITIL (Information Technology Infrastructure Library) terminology, the person or team responsible for approving, changing, or resolving incidents and requests is known as the “Service Desk.” The Service Desk is responsible for managing the lifecycle of incidents and requests, including assessing their priority, assigning them to the appropriate resource, and ensuring that they are resolved in a timely and effective manner.
Therefore, the correct answer is (a) approve, change, or resolve incidents and requests. This permission is essential for the Service Desk to perform their duties and ensure that IT services are delivered efficiently and effectively.