Final answer:
When processing a to-go order, you must collect the order details, the guest's contact information, and payment method if applicable. It's crucial to provide the pickup time and collection instructions and ensure professional and friendly service throughout the interaction.
Step-by-step explanation:
When a guest calls to place a to-go order, there are several pieces of information you will need to ensure the order is processed efficiently and accurately. Firstly, you should gather details of the order, including the items the guest would like to purchase, any specific dietary requirements, and preferences for food preparation. Next, you'll need the guest's contact information, which typically includes their name and phone number, to contact them if there are any issues or when the order is ready for pickup. Additionally, it may be necessary to ask for their payment information if you are processing payment over the phone, or inform them about the payment process upon pickup.
Just like you should mark your calendar to remember to follow up on important calls or applications, it is also essential to provide the guest with an estimated time for when the order will be ready and instructions on how to collect it. Confirming these details can prevent any misunderstandings and provide a seamless to-go experience for the customer. Lastly, ensure that you provide professional and friendly service, as good customer service includes being attentive and accommodating to the customer's needs, similar to knowing the proper etiquette such as when to place the napkin on your lap at a dining table or how long to wait on hold during a call with someone who has call waiting.