Final answer:
ServiceNow Discovery is the product used to automatically populate the CMDB with IT asset data, including establishing the relationships between different components. It uses probes, sensors, and pattern recognition to ensure the CMDB remains up-to-date, aiding in efficient IT service management.
Step-by-step explanation:
The ServiceNow product that can be used to populate the CMDB (Configuration Management Database) is called ServiceNow Discovery. This tool automatically discovers IT assets within the environment, ranging from hardware to software, and establishes the relationships between these components. By scanning your network infrastructure and servers, Discovery can populate the CMDB with accurate and up-to-date data, which is critical for IT service management processes such as incident management, problem management, and change management.
ServiceNow Discovery does this by using a combination of probes, sensors, and pattern recognition to collect information about hardware and software without the need for any manual input. This helps organizations maintain a detailed understanding of their IT landscape, directly assisting in improving service delivery and decision-making. ServiceNow also offers additional modules and tools, like Service Mapping and the Dependency Views, that can enrich the CMDB data further.