Final answer:
The given statement "Barriers to providing good customer service can include our own attitudes and actions." is true
Step-by-step explanation:
True. Barriers to providing good customer service can include our own attitudes and actions. Our attitudes, beliefs, and personal experiences can shape how we interact with customers and impact the quality of service we provide. For example, if we have a negative attitude towards authority figures due to past experiences,
it may be reflected in our interactions with customers. Additionally, our actions and behaviors, such as poor communication or lack of empathy, can also act as barriers to providing good customer service.
Being professional and resourceful in your role not only garners positive feedback from supervisors but also creates opportunities for job satisfaction and career advancement. However, should employees become too comfortable and disregard the standards of conduct within their role, this can lead to a deterioration of customer service quality and potentially endanger their employment.