Question

Which statement defines the term 'telephone triage' clearly?

1) Anyone can talk on the telephone and gain the complaint of the patient
2) The nurse must have a clear conversation on the telephone to prioritize the urgency of the patients needs
3) The risk for the nurse is slim when triaging over the telephone
4) The definition for triage equals that of interrogation

Answer 1

Telephone triage is defined as the process of assessing the urgency and severity of a patient's condition over the phone to determine the appropriate course of action. Effective communication skills are essential in telephone triage to ensure clear conversations and prioritize the patients' needs.

Step-by-step explanation:

The statement that defines the term 'telephone triage' clearly is option 2: The nurse must have a clear conversation on the telephone to prioritize the urgency of the patients needs. Telephone triage refers to the process of assessing the urgency and severity of a patient's condition over the phone to determine the appropriate course of action. It requires effective communication skills to gather relevant information, ask appropriate questions, and make informed decisions.