Question

A nurse delegates a task to the unlicensed assistive personnel (UAP). The UAP states, "I can't do that." Which is the best initial response for the nurse to make?

1) Ask the UAP the reason for the response.
2) Do the task, but discuss the UAP's response with the manager.
3) Ignore the UAP's initial response and repeat the delegation request.
4) Remind the UAP of the importance of teamwork.

Answer 1

The nurse should initially ask the UAP for the reason why they cannot perform the delegated task to understand any concerns, ensure teamwork, and maintain safe patient care.

Step-by-step explanation:

When a nurse delegates a task to the unlicensed assistive personnel (UAP) and the UAP states, "I can't do that," the best initial response for the nurse would be to ask the UAP the reason for the response. This approach helps to clarify any potential misunderstandings and ensures that the UAP's concerns are heard.

It is important because UAPs might have valid reasons such as lack of training or concerns about patient safety that prevent them from completing the task. Addressing such concerns is crucial for maintaining teamwork and ensuring safe patient care. It is also a good practice for maintaining clear and effective communication within the healthcare team.