Question

In fact, because patients' satisfaction is so influenced by __________________ rather than to the more indiscernible technical ones-health maintenance organizations, hospitals and other health care delivery organizations have come to view the quality of nontechnical aspects of care as crucial to attractions and retaining patients.

A. Their reactions to interpersonal and amenity aspect of care
B. Patients recognize that they do not possess the wherewithal to evaluate all technical elements of care C. Every patient has definite preference in every clinical situation
D. Their likelihood of desires outcomes

Answer 1

Patient satisfaction in health care, particularly in HMOs, is influenced by nontechnical aspects like interpersonal interactions and amenities. The shift from fee-for-service to HMOs is designed to reduce moral hazards by incentivizing healthcare providers to manage resources efficiently. Additionally, adverse selection in insurance markets can result from asymmetric information about health risks among insurance buyers and providers.

Step-by-step explanation:

In the context of healthcare delivery, especially within health maintenance organizations (HMOs), patient satisfaction is highly influenced by the interpersonal and amenity aspects of care, often more so than technical aspects. Patients tend to struggle with evaluating the technical elements of healthcare due to their complexity. Hence, HMOs and other health care organizations prioritize the quality of nontechnical care aspects to attract and retain patients.

In a fee-for-service system, healthcare providers are reimbursed for each service they render, incentivizing the provision of more services. Conversely, HMOs offer a fixed reimbursement per patient, regardless of the number of services used, leading providers to allocate resources judiciously between patients. The transition to HMOs aims to curb moral hazards in healthcare, as providers have incentives to prevent unnecessary services that could lead to increased costs and patients demanding more than needed due to fixed insurance coverage.

Adverse selection is another challenge in insurance markets where individuals with higher health risks may gravitate towards more comprehensive insurance plans, anticipating greater healthcare needs, while those with lower risks might forgo insurance because of the higher costs.