Final answer:
The Juran Trilogy is a management philosophy for improving quality. It includes three interconnected processes: quality planning, quality control, and quality improvement. Optimize the product features is not a sub-point under quality planning.
Step-by-step explanation:
The Juran Trilogy is a management philosophy developed by Joseph M. Juran to improve the quality of products and services. It consists of three interconnected processes: quality planning, quality control, and quality improvement. The sub-points under quality planning include:
- Identify who the customers are: This involves determining the target audience or group of people who will use or benefit from the product or service.
- Determine the needs of those customers: Once the customers are identified, their needs and requirements must be identified and understood.
- Develop a process that is able to produce the product: In this step, a process is established to produce the product or service that meets the identified needs of the customers.
The sub-point that is not part of the Juran Trilogy under quality planning is Option D: Optimize the product feature to meet our needs and customer needs. While optimizing the product features is important for quality improvement, it falls under the category of quality improvement, not quality planning.