Question

Which of the following is not one of the four quadrants of the balanced scorecard approach?

a) Financial perspective
b) Customer perspective
c) Internal business processes
d) Employee satisfaction perspective

Answer 1

The employee satisfaction perspective is not one of the four quadrants of the balanced scorecard approach.

Step-by-step explanation:

The correct answer is d. Employee satisfaction perspective. The balanced scorecard approach is a performance measurement framework that focuses on four key perspectives to assess the overall performance of a business. These four perspectives are the financial perspective, customer perspective, internal business processes, and employee satisfaction perspective. The employee satisfaction perspective is not one of the four quadrants of the balanced scorecard approach.