Final answer:
The queuing theory, as a formal discipline, was not directly associated with the Scientific Management era, but Frederick W. Taylor's principles of scientific management set the foundation for efficiency-focused practices that would influence queening theory's uses. Taylor's time-motion studies and efficiency optimization predate but are conceptually linked to the later development of queuing theory.
Step-by-step explanation:
In the Scientific Management era (1880-1910), the queuing theory was not explicitly mentioned as being used. Instead, during this period, Frederick W. Taylor, a mechanical engineer from Pennsylvania, advocated for a management style famously known as Taylorism. He proposed that the efficiency of industry could be improved by meticulously studying and optimizing every aspect of the production process. This could be achieved by eliminating unnecessary steps and wasted motions.
Taylor's approach included conducting time-motion studies, which are methods aimed at improving work efficiency by breaking down different types of operations into sections that could be measured, standardized, and checked for the efficiency of both people and equipment. Taylor's influence was significant in production environments. His consulting work led factory owners to adopt his principles to enhance productivity, which sometimes resulted in a more mechanical and less personal work atmosphere, as employees were pushed to perform more repetitive tasks within a strict routine dictated by management.
While queuing theory as a formal discipline was developed later, the notions of process efficiency and time management outlined in Taylorism were precursors to thinking about system efficiency and could be seen as laying some of the groundwork for the later development of queuing theory and its application to industrial processes.