Final answer:
When grasped physically, ensure safety through self-defense. In verbal confrontations, use de-escalation techniques such as staying calm, listening, and asking open-ended questions to resolve conflicts effectively. The correct multiple-choice option is (a).
Step-by-step explanation:
Dealing with Physical Confrontation
If someone physically grasps you, the priority is to ensure safety through self-defense techniques, where appropriate, before considering other forms of engagement such as verbal communication. In a non-physical confrontation, de-escalation strategies are crucial. These include:
- Choosing your words carefully to avoid exacerbating the situation.
- Staying calm and listening to the other person's perspective.
- Avoiding implying you are right and the other person is wrong, maintaining an open and respectful attitude.
- Asking open-ended questions to understand the other person's viewpoint.
- Restating what the other person has said to confirm understanding and to show active listening.
- Focusing on problem-solving rather than blame.
These strategies are designed not just for conflict resolution but to control your internal body systems and to prepare yourself to stay balanced under stress.