Final answer:
Amy Gallo recommends using metacognition to manage emotions by reflecting on them and adopting epistemic humility to acknowledge your limitations. In conflict resolution conversations, it is critical to communicate carefully, listen actively, and focus on the problem rather than placing blame.
Step-by-step explanation:
Amy Gallo suggests several strategies for managing emotions in challenging conversations. Using metacognition is central; by reflecting on the source of one's emotions, one can better understand and control them, rather than letting the emotions themselves lead. It involves taking a step back and trying to view the situation from another perspective, and perhaps taking a short break to let immediate emotions subside. This approach aids in reducing personal investment and considering the problem with more neutrality.
Additionally, adopting a stance of epistemic humility is important. Recognize limitations in your own knowledge and viewpoint, acknowledging uncertainties. This can be communicated by using phrases that express plausible uncertainty without compromising the message's credibility, such as "it appears to me that," helping to foster a constructive conversation.
During a conflict resolution conversation, carefully choosing words, listening actively, asking open-ended questions, and reaffirming what the other person has said are essential to maintain a positive relationship and focus on problem-solving rather than blaming.