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Is customer support assistance integrated across channels?
1) True
2) False

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Final answer:

Customer support is generally integrated across channels, which is true. This approach, known as omnichannel customer support, aims to provide a consistent experience to the customer across various communication platforms.

Step-by-step explanation:

Customer support is often integrated across channels to provide a seamless experience for the consumer, which can be defined as true. Companies strive to deliver consistent service across various platforms such as email, phone, live chat, social media, and in-person interactions. This integration is known as omnichannel customer support and it is intended to allow customers to switch between channels while maintaining continuity in their support experience. For example, a customer might start a conversation in a live chat and then follow up with a phone call, expecting the company to have a record of the previous interaction. The goal of omnichannel support is to offer convenience and enhance customer satisfaction by providing multiple avenues for support that work together coherently.

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