Final answer:
The ethical concerns with CRM involve appropriately contacting customers, maintaining data privacy, and ensuring data security. These issues are exemplified by past data breaches and considerations in biotechnology and health records. Ethical practice is also crucial in managing emerging technologies and corporate responsibility.
Step-by-step explanation:
There are several ethical concerns associated with Customer Relationship Management (CRM) systems. These concerns include:
- Ensuring appropriate contact with customers, which relates to the frequency and method of contact, respecting customers' preferences and avoiding spamming practices.
- Maintaining data privacy, which involves the responsible handling of customer data so it's only used in ways that customers have consented to, and not for unauthorized purposes.
- Maintaining data security, which requires protecting customer data from breaches and hacks to prevent identity theft and other forms of cybercrime.
Examples of such ethical concerns have been seen in the large-scale data breaches at major corporations which compromised the personal information of millions. Furthermore, issues also arise in balancing the costs and benefits of health records and treatments with privacy. In the field of biotechnology, privacy concerns about genetic information exemplify similar ethical challenges. Finally, the responsibility of corporations in approaching ethical practices concerning emerging technologies like artificial intelligence is critically important. Sociologists also emphasize ethical responsibility towards study participants, considering informed consent and safety.