Final answer:
Jennifer’s advocacy for the formal evaluation of workers and managers is substantiated, as it plays a critical role in career development and organizational health. It helps in considering staff for advancements and in improving leadership quality and workplace environment.
Step-by-step explanation:
Yes, Jennifer is correct about the need to evaluate the workers formally. Formal evaluations are vital as they become part of an employee's human resources file and are considered for promotions and pay raises. The approach should be professional, as it holds significance for the employee's career development and for the organization's understanding of its workforce effectiveness. The same holds true for managers; they too require formal evaluations to ensure they are effectively leading teams and fostering a positive work environment.
In the scenario presented, the managers' dismissive attitude towards employee feedback and their mistrust among staff indicate a lack of appropriate leadership, which could negatively impact performance and satisfaction. Assessing the managers formally could identify and address these issues. Moreover, by asking questions like "I recommend my organization as a good place to work" and "how satisfied are you with your job?" in performance evaluations, organizations can gain insights into employees’ perceptions and work toward improvements.
Without formal evaluations, it's challenging to fully understand and improve the organizational culture and employee satisfaction, which in turn can affect the organization's ability to serve its purpose effectively and maintain a competitive edge in the job market.