Final answer:
When setting a target call duration of under 240 seconds, the impact on call center performance cannot be determined without further context and data. Factors like current average call duration and agent skill set are crucial to understand before drawing a conclusion.
Step-by-step explanation:
If a call center sets a target call duration of less than 240 seconds, the outcome on performance cannot be determined without additional information. It depends on various factors such as the current average handling time of calls, the nature of the calls (complex or simple), and the skills of the call center agents.
For example, setting a strict time limit could potentially encourage agents to handle calls more efficiently, which might improve performance if the current average duration is above the target. However, it could also lead to rushed calls where quality of service declines, which would worsen performance. Additionally, if the current average call duration is well below 240 seconds, the target might not result in any change.
To assess the impact, one would need to analyze data such as customer satisfaction scores, resolution rates, and the nature of the calls relative to the stipulated target time.