Question

Examples of when MTM pharmacist determines whether an issue is an urgent situation (requires a phone call) or non-urgent (fax, email, letter):

A) Medication refill requests
B) Adverse drug reactions
C) Medication adherence concerns
D) Routine medication check-ins

Answer 1

MTM pharmacists assess the urgency to decide communication methods. Adverse drug reactions require urgent phone calls, while refill requests and routine check-ins are non-urgent and can be managed via fax, email, or letter. Medication adherence concerns' urgency depends on the health impact.

Step-by-step explanation:

In the context of Medication Therapy Management (MTM), a pharmacist must determine the urgency of different situations to decide the best method of communication. When a patient has an adverse drug reaction, it is an urgent situation that necessitates immediate attention, typically via a phone call to resolve the issue quickly and manage any potential harm. In contrast, medication refill requests or routine medication check-ins may not require immediate action and can be addressed through non-urgent means like fax, email, or letter. Medication adherence concerns might vary in urgency depending on the medication's impact on the patient's health, but generally, this can also be addressed through non-urgent communications unless the non-adherence poses an immediate risk to the patient.