Final answer:
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a survey that measures patients' perspectives on the care they received at hospitals. It assesses the quality of care provided by hospitals from the patient's perspective.
Step-by-step explanation:
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a survey that measures patients' perspectives on the care they received at hospitals. It is designed to assess the quality of care provided by hospitals from the patient's perspective.
The HCAHPS survey covers different aspects of patient experience such as communication with healthcare providers, responsiveness of hospital staff, cleanliness of the hospital environment, pain management, and discharge information.
By collecting and analyzing data from the HCAHPS surveys, hospitals can identify areas of improvement and make changes to enhance patient satisfaction and the overall quality of care.