Final answer:
An EMT should assess a refusing patient, advise them of the risks of refusal, and document everything thoroughly. It's critical for the EMT to communicate effectively and protect both the patient's and EMS provider's interests through proper documentation.
Step-by-step explanation:
When an EMT is faced with a patient who has called 9-1-1 but is now refusing transport, the EMT should assess the patient, provide clear and concise feedback regarding their findings, inform the patient about the potential risks associated with refusal of care, and ensure that all details are thoroughly documented in the patient care report. It is important for the EMT to respect the patient's autonomy and decisions, but also to educate them about the consequences of their decision and to document the interaction to protect both the patient and the emergency medical services (EMS) provider. The EMT's training and guidelines play a crucial role in managing such situations efficiently and professionally.