Question

When reporting results by telephone, the phlebotomist should do all of the following except:

A) Confirm the patient's identity
B) Provide results to anyone who answers
C) Document the call in the patient's record
D) Use a secure phone line

Answer 1

When reporting results by telephone, the phlebotomist should confirm the patient's identity, document the call in the patient's record, and use a secure phone line.

Step-by-step explanation:

The phlebotomist's responsibilities when reporting results by telephone

1. Confirm the patient's identity: The phlebotomist should verify the patient's identity before discussing any sensitive information to ensure the privacy and accuracy of the conversation.
2. Document the call in the patient's record: It is essential to keep a record of the telephone conversation to maintain a comprehensive medical history for the patient and facilitate follow-up care if necessary.
3. Use a secure phone line: To protect patient confidentiality, the phlebotomist should use a secure phone line to prevent unauthorized individuals from intercepting or accessing the conversation.
4. Provide results to anyone who answers: The phlebotomist should NOT provide results to anyone who answers the phone as it could lead to the disclosure of private medical information to unauthorized individuals.