Question

When a customer asks where to find an over-the-counter product, the best thing the pharmacy technician can do is:

a. refer the customer to the pharmacist
b. tell the customer to ask another store employee
c. give the customer the aisle number in which to find the product
d. show the customer where the product is

Answer 1

The best thing the pharmacy technician can do when a customer asks where to find an over-the-counter product is to refer the customer to the pharmacist.

Step-by-step explanation:

The best thing the pharmacy technician can do when a customer asks where to find an over-the-counter product is to refer the customer to the pharmacist. Pharmacists have extensive knowledge of chemistry and biology and can provide accurate and professional advice on medication selection, dosage, interactions, and side effects. They can also guide patients on the proper use of medications, including when and how to take specific drugs.