Final answer:
When a customer expresses anger about a long wait for a prescription, a pharmacy technician should handle the situation professionally, remain calm, and be empathetic. If necessary, they can involve security for assistance and should prioritize customer service by offering alternative solutions.
Step-by-step explanation:
When a customer approaches a pharmacy technician and expresses anger regarding the long wait for a prescription, it is important for the pharmacy technician to handle the situation professionally. Rolling their eyes at the customer to show disapproval would not be an appropriate response. Instead, the pharmacy technician should remain calm and empathetic towards the customer. If the situation escalates and the customer becomes increasingly aggressive or threatening, the pharmacy technician can consider involving security for assistance. They can help de-escalate the situation and ensure the safety of everyone in the pharmacy. However, if the pharmacist is currently unavailable to address the customer's concerns, the pharmacy technician should politely explain that the pharmacist is busy and offer to assist the customer or find someone who can help. It is important to prioritize customer service and try to find a solution to their problem.