Question

A client shows up for an appointment with her pet and you're unable to locate the paper medical record. Which of the following is the best course of action?

a) Reschedule the appointment
b) Create a new medical record
c) Use a temporary ID tag for the visit
d) Proceed with the appointment without the record

Answer 1

The best course of action when a pet's medical record cannot be found is to create a new medical record to maintain the quality of care and document the visit.

Step-by-step explanation:

If you are unable to locate a pet's paper medical record during an appointment, the best course of action is to create a new medical record. This ensures that you can document all the necessary information and details about the pet's current condition and any treatments or recommendations given during the visit. A new record can later be merged with the original once it is located. It is important to maintain high-quality care without delay, hence, proceeding without a record or rescheduling could disrupt the pet's care continuum and is not advisable in non-critical situations.