Question

A nurse working on a medical-surgical unit receives a telephone call requesting the status of a client from an individual who identifies themselves as the client's parent. Which of the following actions should the nurse take?

A) Provide the information requested.
B) Ask the caller to come to the unit for an in-person update.
C) Confirm the caller's identity using a pre-established code.
D) Decline to give information over the phone.

Answer 1

When a nurse receives a telephone call from a parent requesting the status of a client, they should confirm the caller's identity using a pre-established code.

Step-by-step explanation:

When a nurse working on a medical-surgical unit receives a telephone call requesting the status of a client from an individual who identifies themselves as the client's parent, the nurse should confirm the caller's identity using a pre-established code as the appropriate action to take. It is important to protect patient privacy and ensure that information is only disclosed to authorized individuals.