Question

A customer is more likely to have confidence in a pharmacy technician who...

Option A: Demonstrates empathy
Option B: Works quickly
Option C: Avoids eye contact
Option D: Speaks loudly

Answer 1

A customer is more likely to trust a pharmacy technician who demonstrates empathy, as it helps to build a rapport and ensure clear communication.

Step-by-step explanation:

A customer is more likely to have confidence in a pharmacy technician who demonstrates empathy. Empathy helps to build trust and improves communication between the technician and the customer, making it a critical skill for a pharmacy technician. Other desirable traits include the ability to make quick decisions, value human connection, and reduce frustration and anxiety, but empathy is key when establishing a confident relationship with customers.