Final answer:
The correct technique for a medical assistant when making outgoing calls to patients is to smile while speaking, which conveys warmth and friendliness. Jargon should be avoided in favor of clear and respectful language, and the communication should reflect professionalism.
Step-by-step explanation:
When communicating on the telephone with a patient, the medical assistant demonstrates the use of the appropriate technique for outgoing calls by smiling while speaking to enhance friendliness. This action conveys warmth and creates a more personal connection, despite being on a phone call. It is essential for medical assistants to communicate with patients using language that is free from specific terms or jargon that the patient may not understand. Instead, focusing on enunciating clearly and using respectful language promotes effective communication and provides an overall professional impression.
Good communication skills in the medical field also imply being clear, concise, and to the point, being mindful of cultural considerations, and applying conventions of speech delivery. This conscious effort in communication helps in setting a positive first impression and a professional tone, which is vital to fitting into a new workplace. It also reflects an emerging professional's identity and provides colleagues and patients with a better understanding of their approach to their role.