Final answer:
When a customer expresses anger about the long wait for a prescription, the pharmacy technician should listen until the person is finished talking.
Step-by-step explanation:
When a customer approaches a pharmacy technician and expresses anger regarding the long wait for a prescription, the pharmacy technician should listen until the person is finished talking. It is important to understand the customer's concerns and offer empathetic support. Suggestions like telling the person to wait for the pharmacist or rolling his/her eyes would not help to resolve the situation and may escalate the customer's anger.