Question

When placing callers on hold, how often should you check back to make sure the caller still wants to remain on hold?

A) No longer than 1 minute
B) Every 2 minutes
C) Until time is available to talk
D) It is not necessary to check back; patients will hold until you return to the call

Answer 1

When placing callers on hold, it is important to periodically check back and see if the caller still wants to remain on hold. A good guideline is to check back every 2 minutes. By checking back regularly, you are showing the caller that their time is valued and that you are attentive to their needs.

Step-by-step explanation:

When placing callers on hold, it is important to periodically check back and see if the caller still wants to remain on hold. This helps maintain customer satisfaction and ensures that the caller's needs are being addressed in a timely manner.

There is no set time interval for how often to check back with the caller, as it can vary depending on the situation. However, a good general guideline is to check back every 2 minutes. This gives the caller enough time to wait without feeling ignored, while also allowing you to manage your time efficiently.

By checking back regularly, you are showing the caller that their time is valued and that you are attentive to their needs. This can help improve customer experience and maintain a positive relationship with the caller.