Final answer:
To show active listening, a dental assistant should maintain eye contact, nod in affirmation, and respond empathetically to the patient's concerns. It's crucial to provide verbal and nonverbal cues that convey genuine interest and understanding.
Step-by-step explanation:
Active listening is a fundamental communication skill that plays a vital role in healthcare, particularly in the dental setting where patient comfort and satisfaction are paramount. When a patient is explaining an issue with their dentures, the dental assistant should employ active listening techniques to create a positive and supportive patient experience.
Maintaining eye contact demonstrates attentiveness and interest, signaling to the patient that their concerns are being heard and valued. Nodding in affirmation reinforces the message that the dental assistant is engaged and comprehending the information provided. Additionally, responding empathetically, such as expressing understanding or concern, helps build rapport and trust.
These active listening behaviors contribute to effective communication, fostering a collaborative and patient-centered approach to addressing dental concerns. It ensures that the patient feels respected, understood, and confident in the dental assistant's commitment to resolving their issues. By incorporating active listening into patient interactions, dental assistants contribute to a positive overall dental experience and support the delivery of quality care.