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Which of the following greetings is recommended as appropriate for handling incoming calls in an extremely busy medical office?

A) "Good morning. This is Dr. Bewell's office. Ms. Blakely speaking."
B) "Dr. Bewell's office. Ms. Blakely speaking"
C) "Thank you for calling Dr. Bewell's office. This is Tina."
D) "Dr. Bewell's office"

1 Answer

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Final answer:

The most appropriate greeting for a busy medical office is to provide a warm welcome, identify the office, and introduce oneself, as in option A: "Good morning. This is Dr. Bewell's office. Ms. Blakely speaking."

Step-by-step explanation:

When handling incoming calls in an extremely busy medical office, the recommended greeting is option A: "Good morning. This is Dr. Bewell's office. Ms. Blakely speaking." This greeting is professional, informative, and personal. It provides a warm welcome with "Good morning," identifies the office, and introduces the person speaking. This level of detail in the greeting aids in establishing a connection with the caller and demonstrates a high level of professionalism, which can be particularly reassuring in a healthcare setting.

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