Final answer:
A pharmacy technician should politely acknowledge a customer's frustration with long wait times and offer to assist with finding a solution, showing empathy and providing excellent customer service.
Step-by-step explanation:
When a customer expresses anger regarding long waiting periods, it is the pharmacy technician's responsibility to politely acknowledge the frustration and offer assistance in finding a solution (option B). This proactive approach mirrors strategies found in the workplace to resolve customer complaints effectively. Instead of focusing on the issue with wait times alone, the technician should strive to maintain a professional demeanor, show empathy, and help make the waiting experience as positive as possible given the circumstances. By looking for ways to alleviate the situation, such as providing an estimated wait time or explaining pharmacy services, the technician demonstrates excellent customer service and respects the needs of the customer.