Final answer:
When a medication is reported not to be working by a patient, it is a medical assistant's responsibility to take the concern seriously and suggest scheduling an appointment with the doctor for a proper assessment, without dismissing the patient's concern or giving immediate medical advice.
Step-by-step explanation:
When a patient calls in to report that a medication is not working, the appropriate response would depend on the situation and the specific policies of the medical office. However, an immediate and helpful response would be to ensure that the concern is addressed promptly. Option B, asking the patient if they have been taking the medication as prescribed, can provide quick insight into whether non-adherence may be an issue. Nonetheless, it is also crucial to escalate the concern to a medical professional for a proper assessment.
Option C, suggesting to schedule an appointment to discuss the issue with the doctor, ensures that the patient's concerns are taken seriously and that they receive proper medical attention. This allows for a thorough evaluation to ascertain whether the lack of improvement is due to a treatment failure or another reason.
It is important not to dismiss the patient's concerns (Option D) or promise immediate action without consulting a medical provider (Option A). The safety and health of the patient should be the top priority, and any responses should encourage further dialogue with a healthcare provider.