Question

During the admission process, a patient explains the manifestations of his chief complaint to the MA. Which of the following actions should the MA take?

1) provide advice about temporary relief measures
2) document the patient's concerns in the medical record
3) reassure the patient that there is no immediate cause for worry
4) evaluate the relevance of the patient's concerns

Answer 1

During the admission process, the MA should document the patient's concerns, evaluate the relevance of their concerns, provide advice on temporary relief measures, and reassure the patient if there is no immediate cause for worry.

Step-by-step explanation:

During the admission process, the Medical Assistant (MA) should take the following actions when a patient explains the manifestations of their chief complaint:

1. Document the patient's concerns in the medical record: It is important for the MA to accurately record the patient's symptoms, as this information will be used by the healthcare team to diagnose and treat the patient.
2. Evaluate the relevance of the patient's concerns: The MA should assess the patient's symptoms and determine if any additional tests or evaluations are necessary in order to properly address the chief complaint.
3. Provide advice about temporary relief measures: Depending on the nature of the chief complaint, the MA may provide the patient with advice on how to temporarily alleviate their symptoms until a diagnosis and treatment plan can be established.
4. Reassure the patient that there is no immediate cause for worry: If there is no immediate cause for concern, the MA should provide the patient with reassurance, but also encourage them to follow up with the appropriate healthcare provider.