Question

A patient in the waiting room approaches a medical assistant and states , " I've been waiting 30 minutes to see a doctor . Can't you do something?" Which of the following responses by the assistant is an example of active listening?

A. I'm sorry for the wait. The doctor is attending to other patients, but I'll check on the status for you.
B. Yes, it's busy today. Have you been waiting long? I'll see what I can do to expedite your visit.
C. I understand. Waiting can be frustrating. Let me see if there's anything I can do to help.
D. The doctor is with other patients. Please have a seat, and I'll inform the doctor you're waiting.

Answer 1

The best example of active listening from the options given is an empathetic response that acknowledges the frustration of waiting and expresses a willingness to act.

Step-by-step explanation:

The response that exemplifies active listening is "I understand. Waiting can be frustrating. Let me see if there's anything I can do to help." Active listening involves acknowledging the other person's feelings and offering assistance. This response shows empathy and conveys a willingness to take action to address the patient's concern. It also reassures the patient that their issue is being taken seriously and that the medical assistant is actively working on a resolution.