Final answer:
The correct approach when a patient reports their medication is not working is to empathize and invite them to share more details about their condition and how they have been taking their medication, ensuring thorough understanding before further action.
Step-by-step explanation:
When a patient reports that their medication is not working, a suitable response from the medical assistant should include creating an opportunity for the patient to describe their situation more fully, while also planning to consult with the physician for further advice. A professional approach is to first express empathy, then ask the patient to detail any symptoms or concerns they have, and verify whether they have been taking the medication as prescribed before considering other actions, such as changing the treatment. The most appropriate response would be:
Option A: I'm sorry to hear that. Could you describe how you're feeling or any specific concerns?
By inviting the patient to discuss the effects of the medication and their general state of health, this response ensures that the medical professional has a comprehensive understanding of the issue before proceeding with any changes or recommendations. It also prioritizes the patient's experience and facilitates a dialogue that is essential for effective patient care.