Question

When communicating on a telephone with a patient, which of the following actions by a medical assistant demonstrates the use of appropriate technique for outgoing calls?

a) Speaking quickly to relay information efficiently
b) Using a clear and professional tone while speaking
c) Providing only partial information to encourage the patient to visit the clinic
d) Interrupting the patient to expedite the conversation

Answer 1

Using a clear and professional tone while speaking demonstrates appropriate technique for outgoing calls with a patient.

Step-by-step explanation:

When communicating on a telephone with a patient, a medical assistant demonstrates the use of appropriate technique for outgoing calls by using a clear and professional tone while speaking. This helps ensure effective communication and professionalism in conveying information to the patient. Speaking quickly to relay information efficiently may cause confusion or misunderstandings. Providing only partial information or interrupting the patient may not allow the patient to fully express their concerns or understand the information provided.