Final answer:
To enhance customer perception of the medical record department's services, a manager should listen to customer needs, share digital records while ensuring privacy, create a positive work environment, improve team relationships, and use visuals and media in communication.
Step-by-step explanation:
To enhance customer perception of the medical record department's services, a manager should consider several proactive actions. First, they should engage in active listening to understand the needs and concerns of the customers. This might include establishing protocols for addressing issues such as the balance between treatment costs, patient quality of life, and privacy risks. Developing policies in collaboration with stakeholders is another important step. Also, the manager can consider the sharing of digital records among health providers as a means to improve quality and reduce healthcare costs while ensuring the privacy of electronic health records is maintained.
Additionally, it's crucial to foster a professional and resourceful work environment where employees feel valued and are motivated to offer exceptional service. Doing so can build trust and positive feedback from both employees and customers. The manager should also make efforts to improve their own relationship with their team, learning what issues may frustrate or motivate them and working to impress them with efficiency and prioritization.
Finally, incorporating visual and media elements into reports and presentations can make data more accessible and engaging, thereby improving communication and perception of the department's services. The usage of visuals and media should be relevant and support the information being conveyed about the department's services and outcomes.