Final answer:
The statement made by the medical assistant is appropriate because it provides clear expectations and demonstrates transparency in communication, without violating patient privacy.
Step-by-step explanation:
The statement "The medical assistant stated she would be back with an updated time for being seen" is deemed appropriate because it falls under option (a): Yes, it sets clear expectations for the patient. This statement is professional and maintains a good level of communication between the healthcare provider and the patient. It is crucial in healthcare settings to keep patients informed about wait times and next steps in their care. Providing an updated time allows patients to manage their expectations and reduces anxiety associated with uncertainty.
Moreover, option (c) is also correct as it demonstrates transparency in communication. Active and open communication is a cornerstone of patient satisfaction and contributes to a better patient experience. Furthermore, there are no privacy issues involved as this statement does not disclose any personal health information; hence, it does not violate patient privacy.