Question

What three expectations should the phlebotomist meet with every customer?

a) Speed, accuracy, and minimum interaction
b) Patience, accuracy, and communication
c) Disregard for patient comfort, efficiency, and haste
d) Strict adherence to personal preferences, efficiency, and speed

Answer 1

A phlebotomist should meet three main expectations with every customer: patience, accuracy, and communication. These are important to ensure the patient's comfort, accurate test results, and a positive experience during the blood draw process.

Step-by-step explanation:

The expectations that a phlebotomist should meet with every customer are central to providing safe and professional care. The three main expectations are:

1. Patience - Phlebotomists need to be patient with their customers, as the process can sometimes be stressful or uncomfortable for them.
2. Accuracy - Precise identification of the correct veins and correct labelling of blood samples is critical to ensure that patients receive appropriate care based on accurate test results.
3. Communication - Clear communication with customers about the procedure, answering any questions they have, and providing reassurance is integral to a positive experience.

A phlebotomist's role is crucial in the medical field, and these professionals must adhere to high standards to ensure patient safety and comfort while also assisting in the efficient operation of medical laboratories.