Question

What should a medical assistant say when a patient calls into the office to report that a medication is not working?

a) Instruct the patient to stop taking the medication immediately
b) Acknowledge the patient's concern and advise them to continue taking the medication as prescribed
c) Disregard the patient's report and suggest they wait for the next scheduled appointment
d) Provide a different medication without consulting the healthcare provider

Answer 1

A medical assistant should acknowledge the patient's concern and advise them to continue taking the medication as prescribed. They should also inform the patient that they can discuss their concerns further during their next scheduled appointment.

Step-by-step explanation:

When a patient calls into the office to report that a medication is not working, a medical assistant should acknowledge the patient's concern and advise them to continue taking the medication as prescribed. It is important to recognize and validate the patient's experience, while also emphasizing the importance of following the prescribed treatment plan. The medical assistant should also inform the patient that they can discuss their concerns further during their next scheduled appointment with the healthcare provider.