Question

Which information is commonly associated with a case in a service management system?

a. Case state, Issue Date, and Customer Name
b. Case number, Resolution Date, and Customer Feedback
c. Case type, Priority Level, and Assigned Agent
d. Case status, Billing Information, and Product Serial Number

Answer 1

Common information associated with a case in a service management system includes the case type, priority level, and assigned agent, with variations depending on company practices.

Step-by-step explanation:

The information commonly associated with a case in a service management system often includes Case type, Priority Level, and Assigned Agent. These elements are important for effectively managing, tracking, and resolving customer service cases.

The case type can provide insight into the nature of the issue, the priority level determines the urgency of resolution required, and the assigned agent is the individual responsible for handling and resolving the case.

Additional details might include case state, issue tracking details, and customer information, but these differ based on the company’s specific service management system and practices