Question

Which of the following can be used to provide managers a sense of heritage and avoid the mistakes of others?

a) Benchmarking
b) Strategic planning
c) Crisis management
d) Performance appraisal

Answer 1

Benchmarking allows managers to understand best practices and past mistakes of other organizations, which can help them avoid similar pitfalls.

Step-by-step explanation:

Among the options provided, benchmarking is the process that can be used to provide managers a sense of heritage and help them avoid the mistakes of others. Benchmarking involves analyzing other organizations’ best practices and performance standards, which can equip managers with historical insights and past data, thus facilitating informed decision-making and avoidance of past errors. While strategic planning is involved with setting an organization's direction, crisis management deals with unexpected events, and performance appraisal is a method used to evaluate employee job performance and does not inherently provide a sense of heritage or knowledge of historical mistakes.