Question

Dissatisfaction among clerical staff is high, as measured by turnover and mistakes rates. Exit interviews indicate boredom as a primary reason for leaving. What strategy would be MOST successful in addressing this problem?

A. Expanding the task to be performed
B. Increasing the complexity of the job
C. Transferring employees to other departments
D. Increasing the number of people performing the job

Answer 1

The strategy that would be most successful in addressing dissatisfaction among clerical staff is expanding the task to be performed.

Step-by-step explanation:

The strategy that would be MOST successful in addressing the problem of dissatisfaction among clerical staff, as indicated by high turnover and mistake rates, and boredom as a primary reason for leaving, is A. Expanding the task to be performed. Expanding the task can help alleviate the boredom by providing clerical staff with new challenges and opportunities for growth. It can also increase their job satisfaction and engagement.

Increasing the complexity of the job (option B) might contribute to a higher turnover rate as it can lead to increased stress and difficulty in performing the tasks. Transferring employees to other departments (option C) may not address the underlying issue of boredom and may only provide temporary relief. Increasing the number of people performing the job (option D) may not address the root cause of dissatisfaction and can potentially lead to a higher workload for each employee.