Final answer:
In the implementation of ServiceNow, deleting demo data and populating foundation data is often the first step to properly configure the system and establish essential information. A. True
Step-by-step explanation:
In the implementation of ServiceNow, it is often necessary to delete demo data and populate foundation data as the first step. This is done to ensure that the system is configured properly and that relevant data is available for use.
By deleting demo data, unnecessary pre-populated sample data is removed, making way for the actual data that is required for the organization's specific needs. On the other hand, populating foundation data involves setting up essential information such as user accounts, roles, and other configuration settings that form the basis for the ServiceNow instance.