Question

Which of the following users has the permission to close an incident? (Choose two.)

A. None of the listed answers
B. Itil Admin
C. Itil User
D. Incident Manager
E. Incident caller

Answer 1

The ITIL Admin and Incident Manager typically have the permission to close an incident in IT service management according to ITIL practices.

Step-by-step explanation:

Regarding the question of which users have the permission to close an incident, the typical roles or users in IT service management that would have permission to close an incident include B. Itil Admin and D. Incident Manager.

The ITIL (Information Technology Infrastructure Library) Admin would have broad permissions including incident closure due to their administrative role over the ITIL processes. The Incident Manager is generally responsible for the effective implementation of the incident management process and therefore has the authority to close incidents once they are resolved or when appropriate resolution steps have been completed.