Question

Case Study-An Ethical Dilemma Dun and Ready (D&R) Company is a retail firm that started out in the United Kingdom. It recently expanded into Mexico. D&R management are excited about the expansion because they anticipate a large market for their goods in Latin America. They hired Raul to negotiate contracts for getting the necessary permissions to begin building retail stores in Mexico City. Although Raul graduated from Cornell University, he spent his childhood in Mexico and knew the country well. Raul's manager, Ian Menkin, stressed to Raul the importance of getting the new locations approved as soon as possible so the company could begin building their stores. Unfortunately, Raul ran into some difficulties receiving permissions in the required time frame. Due to unforeseen circumstances, the permissions process took longer than originally thought. When Raul explained to Ian that the building process would likely be delayed due to these problems, Ian was not pleased. "Look, Raul. We have a schedule to keep. The people here at headquarters will not take kindly to any delays." "But what should I do, Ian?" Raul asked. "Just do whatever it takes to get those permits approved," Ian said before hanging up the phone. Raul called up Pedro, his main government contact that worked on approving zoning permits. Raul explained the situation, but Pedro would not budge. "I'm sorry, Raul. But I can't make the process go any faster." Raul, knowing his job could be on the line, begged Pedro to reconsider. Finally, Pedro agreed to meet with Raul to "talk things through." Later that day, the two men met. Raul again presented his case. Pedro listened and finally spoke. "I understand your predicament. And although it's against policy, I believe I can help you get those permits approved. However, I'm going to need 6,000 pesos to complete the job." Raul was uncomfortable with the idea. Again, he called up Ian in London. Raul explained the situation. "Unfortunately, this is really going to be the only way to get this process done quickly." Ian was quiet for a little while. Then he spoke. "The money isn't that important. It only amounts to a little more than £ 300. Go ahead and pay him." "But Ian, what if anyone at the company finds out?" Ian replied, "It's our policy to respect the different cultures in which we do business. It is one of our core values. If giving small payments is the only way to get things done quickly, then that's what we have to do." Raul agreed and paid Pedro the money. The permits were approved, and the first store was built. The success of the store convinced the company to expand to more locations in the area. Unfortunately, Raul ran into the same problem. Management at D&R wanted their building permits to be approved in a reasonable time period. Raul explained that gaining approval could be a long process in Mexico, but D&R assumed since he had gotten approval quickly once before, he could do it again. Raul was in a bind. So whenever Pedro offered to speed up the process in exchange for a small amount of money, Raul agreed. As a result of Raul's success, he was promoted and relocated to the United Kingdom to the corporate offices. His pay tripled since from when he had first started. Raul enjoyed London and loved his new job responsibilities. Everything seemed to be going well. Then one day Raul got a frantic call from Ian. "We have a problem. Somehow someone figured out about the payments made to secure building permits in Mexico. They are launching an investigation." Although Raul was nervous, he could not understand Ian's panic. "But the payments we made were not extensive. It's just the way things work in Mexico. You said everything would be fine." Ian's voice was sharp. "You fool! It doesn't matter whether the payments were small! Any type of bribery can be prosecuted under the U.K. Bribery Act. It doesn't matter whether the bribery took place in Mexico—any company with operations in the U.K. can be held liable." Raul swallowed. "So what do we do?" he asked. "Listen carefully to what I'm telling you," Ian said. "I want you to find any documentation that might be incriminating and destroy it. If anyone comes asking, deny any payments. Also, contact the person you made the payments to. Do what it takes to make sure he denies that D&R made any improper payments to him." Raul hung up the phone. He knew if found out the company could face massive fines. Perhaps he and Ian could get into legal trouble. However, he also knew covering up the bribery would make it worse for everyone if discovered. On the other hand, Raul thought there was a good probability that the payments would not be noticed. He knew that almost all companies have to make these payments to get transactions done in different countries, and many have not been caught.

QUESTIONS
a) What is an ethical dilemma?

Answer 1

An ethical dilemma is a situation requiring a choice between morally conflicting actions, where each decision involves ethical considerations and consequences.

An ethical dilemma is a situation in which a person faces conflicting moral principles or values and must make a decision that involves choosing between potentially right or wrong actions.

It often presents a complex and challenging scenario where there is no clear-cut, morally superior choice, and the decision-maker must navigate conflicting interests, values, or duties.

In the case of Dun and Ready (D&R) Company, Raul finds himself in an ethical dilemma when pressured by his manager, Ian, to expedite the approval process for building permits in Mexico.

The dilemma arises from the clash between the company's desire to adhere to a schedule and Raul's ethical concerns about making illicit payments to expedite the process.

The dilemma deepens as Raul is faced with the option of either succumbing to bribery, potentially violating ethical standards and legal regulations, or resisting and risking the displeasure of his superiors, potential job loss, and project delays.

The ethical conflict is exacerbated when Raul, after complying with the bribery, realizes the potential legal consequences and is urged by Ian to engage in a cover-up, further compromising ethical principles.

This complex situation exemplifies the ethical dilemma Raul faces, torn between conflicting moral obligations and potential consequences.