Final answer:
To fix AirPods Max connected but no sound, check volume levels, select them as audio output, restart, check for debris, test with another device, reset to factory settings, and contact support if needed.
Step-by-step explanation:
If your AirPods Max are connected but there is no sound, there are several steps you can take to troubleshoot and fix the issue:
- Check the volume level on your device and make sure it is not muted or set to a low level.
- Ensure that the AirPods Max are selected as the audio output device in the Bluetooth settings of your device.
- Restart your AirPods Max by pressing and holding the noise control button and the Digital Crown until the LED flashes amber, then white.
- Check for any debris or obstruction on the AirPods Max that could be affecting sound quality.
- Test your AirPods Max with another device to confirm if the issue is with the headphones or the original device.
- Reset your AirPods Max to factory settings by pressing and holding the noise control button and the Digital Crown for 15 seconds, until the LED flashes amber and then white.
- If none of these steps work, it may be necessary to reach out to Apple Support for further assistance or repair.
These steps will generally resolve most problems related to the AirPods Max not playing sound when connected.